Types of personal information we process Customer data includes information related to your service, such as name, personal identification number, address, phone number, email address, information about agreements and services you have with us, as well as how you use our services, and information about your financial status that we may obtain through credit checks. How we collect personal information We collect and process information: That you have provided yourself when you became a customer with us and when you communicate with us, such as when you order our services or products or contact customer service. That is created when you order any of our services or products, such as when you browse periodpack.se. That we obtain from other sources, such as registers used for credit assessments, and from partners (such as various social media and marketing networks). Registration of IP addresses When visiting Period Pack’s website, automatic registration of IP addresses occurs for the purpose of measuring visitor frequency.
How we use personal information In order for us to process customer data, the processing must be based on a legal basis according to applicable privacy laws. This means that the processing must be done based on one of the following reasons: the processing is necessary (i) for us to fulfill an agreement with you or (ii) for Period Pack to fulfill a legal obligation, (iii) you have consented to the processing, or (iv) based on a legitimate interest.
Below you will find examples of purposes for which we process your customer data and the legal basis for such processing.
To deliver services We process data to be able to deliver the services you have ordered from us in accordance with the terms and conditions stated in the agreement between us. We also process data to be able to receive payment for the services we have agreed upon, to handle invoices and payments, to manage complaints, for error correction, and handling other incidents. The legal basis for the processing of data under this point is the fulfillment of the agreement.
To communicate with you about the services We process data to communicate with you about the services we provide, such as when you contact us for information, make inquiries, order our services, or provide feedback about our services and products. We may also save email conversations when you contact us. We do this for the purpose of educating our staff. We also process data to provide you with a better customer experience when you contact us. The legal basis for the processing of customer data for this purpose is a legitimate interest.
To develop new services We analyze customer data to improve our operations, our existing services, and to optimize our services, develop new services, product portfolios, and our working methods. We do this by compiling statistics, such as order data. The legal basis for the processing of customer data in this case is a legitimate interest.
Processing for marketing purposes We process data to market our products and services to you. Such marketing may be sent to you via email, SMS, mail, and telephone. We conduct this type of processing of customer data based on your consent. Marketing data is stored until you request to no longer receive marketing material or for a maximum of one year after the customer relationship has ended.
Who we share personal information with Sometimes it may be necessary for us to engage subcontractors to be able to deliver our services to you. We are then still responsible for the processing of your customer data that we or the subcontractor perform on our behalf. Such subcontractors may not use personal data for purposes other than those we specify. The sharing of your data is done in order to fulfill the agreement between us. Sometimes, based on laws or official decisions, we are obligated to disclose personal information.
How long we store personal information We will process your personal information for as long as necessary considering the purpose of the processing. This means that different information will be stored for different lengths of time. Certain data must be stored for a certain period of time to comply with applicable legislation. We store your personal information for as long as you are a customer with us but no longer than one year after the customer relationship has ended. In some cases, personal data may be stored for a longer period when required to fulfill the obligations we have under the law.
Your rights You have the right to request information about the personal information we have collected and how we use it. If any of the information we process is incorrect or if additional information needs to be processed considering the purpose for which we process the personal data, you have the right to have such incorrect information corrected or the right to supplement with additional information that may be needed for processing. Under certain conditions, you also have the right in some cases to have personal data we process deleted or restricted. Restriction means that your personal data is marked so that in the future, it may only be processed for certain delimited purposes. You also have the right to data portability, which means that you have the right to have your personal data transferred to another data controller. If you have given us consent for certain processing of personal data, you have the right to withdraw consent at any time.
Contact information The data controller is Period Pack, Org. no. 559200-1084.
For questions, inquiries, or if you wish to exercise any of your rights, you can contact us at email@example.com or at the address Period Pack Sweden, Hindergårdsgatan 18 B, 703 81 Örebro.
The Swedish Data Protection Authority is the supervisory authority for the processing of personal data. If you are dissatisfied with our processing of your personal data, you can contact the Swedish Data Protection Authority.